Are your products 100% genuine and brand new?

Yes. We only provide 100% genuine, sealed, brand new, UK version items. Verification can be obtained via IMEI, or serial numbers. We do not sell ex-demo, used, or refurbished items. All products come with a two-year warranty.

I’m amazed at your great prices. How are your prices so low?

We have efficient processes and reduced unnecessary hidden costs that most brick and mortar stores have. We are also able to bypass traditional middlemen in the retail process. This allows us to significantly reduce our operating costs, and these savings are then passed on to you, where they belong.

Do you provide a VAT invoice?

Yes, we provide a VAT invoice for every sale. VAT invoices are issued and emailed to you automatically along with an order confirmation. Enjoy total peace of mind, knowing that when you place an order, you are dealing with a trusted VAT-registered UK company.

Is VAT included in the displayed price?

Yes, our prices include VAT.

What is the shipping time for your products online?

We offer free next-day delivery with DPD and FedEx. We will process all the orders on the same day using overnight delivery.

How do I track my order?

A tracking number will be sent to your registered email after the item is dispatched from our store. The email could be categorised as spam or junk email, so please check your spam or junk email holder if you do not receive the tracking number.

What is your store address, and where are you based? Can I come to buy products directly from there?

Yes, we have a store at 6 Harefield Road, Nuneaton, Warwickshire, CV11 4HD. Alternatively, you can have it delivered to the address you prefer.

Are there any extra fees or charges?

No. The product prices listed on our site are the price you pay.

Which delivery methods and services do you use?

We only use premium, fast, and reliable shipping methods. We use DPD, FedEx, and Royal Mail.

What payment options do you have?

We accept debit, credit cards (Visa, Mastercard, or Amex), and direct bank transfers. We have a 256-bit secure SSL checkout process to ensure your privacy and security. We also provide “Buy Now, Pay Later” options. Please contact us to discuss if you wish to purchase in installments.

What type of warranty do you offer?

We offer a two year manufacturer warranty on our phones and tablets. The warranty covers any manufacturing fault, manufacturing defect, or manufacturing failure that occurs within the warranty period from the date of purchase.

Do you have a customer support contact number?

Our customer support phone number is provided to everyone who purchases a phone from us. We use our contact form (that you can use to request a call back) to screen all incoming enquiries. This frees up our support staff so they can focus on looking after genuine future customers as well as our current customers.

What should I do if the item purchased from your website has a problem?

We suggest you give us a call or send us an email first, as we may be able to help you over the phone or via email. If not, we will suggest you send it back to us.

If I changed my mind or I no longer need the item after I order it, would I be able to cancel the order and have a full refund?

If you are not happy with something you bought, we will either replace it or refund you. 

If you changed your mind about a purchase, we accept returns up to 30 days after delivery.

Are device menus and documentation in English?

All devices will run in English. We provide manuals and documentation with an item in English.

An item is showing as available, does this mean it is in stock?

Yes. It’s available and ready to ship to you.

The product I want is out of stock, will more be available?

Certainly! Please send us an email at [email protected] to let us know you are interested, and we will contact you when the product next becomes available.

Do you quality check all goods prior to shipping?

Yes, in fact we QC check all goods prior to shipping for your peace of mind. We then place our QC check seal on the box.

Can you provide goods that are not listed on your website?

Sure thing! Send us an email at [email protected] and tell us what you are looking for.

How do I place my order?

Once you have finished adding items to your shopping cart, point your cursor to the button saying “ADD TO CART.” You will then be transferred to our secure CHECKOUT page.

After providing this information: name and shipping details, you need to choose the shipping method. Once done, kindly proceed to payment terms.

You will now need to enter your payment details. Once you are ready to complete your order, click “Complete order.” You will receive an on-screen order confirmation as well as a second confirmation via e-mail.

If you have difficulties in the checkout process, please feel free to contact our customer service support via chat or email.

What if I need to change my address?

Please email us or have a chat with our Customer Service support team with your changes.

How can we contact you if we have a query or require after-sale service?

For sale and after-sale service related queries, please contact [email protected]

We endeavour to answer all emails promptly within 12–24 working hours.

Or otherwise, we will reply to you at the earliest possible time.

Alternatively, you can give us a call at 02476 642 419 if you have any questions.