Our return policy: It’s simple.
If you are not happy with something you bought, we will either replace it or refund you. If you changed your mind about a purchase, we accept returns up to 30 days after delivery.

30 days, change of mind. Returns are accepted if:
-It is brand new and unopened. We will accept the return.
-The only times we do not accept a return are if it is used or damaged by you, or if the product is returned incomplete.
-Note: If you open the item and find it is faulty or you received an incorrect item, we will replace or refund it.

-Please notify us within 24 hours if you have received the wrong product or it is Dead on Arrival (DOA).
If we have not processed or shipped your package, please contact us promptly so that we can reverse the transaction. If we have shipped the item, then the 30-day change of mind returns policy applies.

I’ve changed my mind, and I want to return my purchase. How do I do so?
Wrap up your unwanted product.
Email us at [email protected]
We will email you back with all return details.
Simple, easy, no rocket science. Just good common sense.

Information regarding change of mind returns:
To keep our customers happy, we do offer returns if the following are true:
-You requested the return within 30 days after delivery.
-You have NOT used the product in any way.
-The item is returned to us within 30 days after delivery.
-A return form is attached to your return with a valid RAN (Return Authorisation Number).
-You have not damaged the packaging.

Items that cannot be returned:
-Any item more than 30 days after delivery
-Any product that is missing a serial number
-Software that is opened
-Underwater equipment that has been submerged
-Consumables that have been opened

We will not accept a return if:
-There are signs of product being used.
-There are signs of the product being damaged.
-Product returned incomplete
-The refund will be processed within 1-2 days after we receive the returned item(s).
A refund must be made by the original payment method you used (e.g., to the credit card you used for placing the order).

In the event that your order arrives damaged in any way, please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don’t hesitate to contact us at [email protected]