All new mobile phones, tablets, smart devices, and accessories sold by us carry the full manufacturer’s warranty.

Samsung products has got 2 years manufacturer’s warranty.

Apple products has got 1 year manufacturer’s warranty.

In most cases, you will find that the manufacturer promises to cover all mechanical and electrical faults and malfunctions, excluding any physical or liquid damage resulting from the product being dropped, spilt on, or in some way altered from its original state.

When making a claim under the warranty, you must return the purchase to us in its original packaging. As we are not liable for any damage or loss during the shipment back to us, we strongly encourage you to pack the defective items carefully to protect them from damage during shipping and use a reliable postal or courier service that offers tracking numbers.

If your purchase was sent to you and was either damaged in transit or was dead on arrival, please contact us immediately, ideally on the same day, and provide full package details, along with photos of the damaged item. We will investigate and respond as soon as possible.

Warranty Applicability
Warranty conditions are applicable if:
-The device is within the warranty period.
-The device fault is covered under warranty,
-The device and its accessories have been handled properly for their intended use, in accordance with the operating instructions.

Within the warranty period, if the phone has any mechanical malfunctions, we will provide repairs. A replacement will be offered if we are unable to repair the phone. A refund will be only provided if we cannot repair the phone or offer a replacement. Our warranties will be covered by our own service department when possible.

To return a phone, the customer needs to cover his/her postage, and we will cover ours. However, if there are no mechanical malfunctions or personal damages found in the phone or phone accessories, the customer will need to cover postage for both. A faulty item must be returned within 7 days upon a mutual agreement of return by both parties.

Warranty conditions may NOT be applicable, and the device may NOT be repairable if:
-The device is outside the warranty period.
-The device fault is not covered under warranty.
-There is evidence of repair or tampering by an unauthorized person.

Faults not covered under warranty include but are not limited to:
-All user-caused damages, including but not limited to:
-Liquid/moisture damage;
-Physical/impact damage;
-Power surge damage;
-Rough handling, unreasonable use, or exposure to harsh environments such as extreme temperatures, direct sunlight, and excessive dust;
-Faults caused by the use of non-original accessories;
-Faults caused by system modification, including but not limited to: rooting and installation of custom ROMs;
-Faults caused by third-party applications;
-Faults due to normal wear and tear of the device.

Liquid/moisture damage
Liquid damage refers to any signs of corrosion that may be present in the device, on a printed circuit board, component, or user interface. In some cases, the liquid damage may not be visible to the naked eye but can be detected with the use of a professional microscope. Liquid damage causes “latent damage” to the circuitry, meaning that although the device may appear to be operational, there is internal degradation to the circuitry, which may result in a later failure.

Data Loss Warning for Electronic Device Repairs 
Although we endeavor to keep the integrity of electronic data upon request, all electronic devices may irrecoverably lose some or all user software settings and data in the process of assessment and/or repair. It is the customer’s responsibility to back up data prior to booking in the device for assessment. We take no responsibility for data loss during the assessment and/or repair or for consequential personal or business loss, including but not limited to: goodwill wasted expenditure.